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Ordering - Abrasive Specialties Inc

How long does it take for my order to ship?
If we have the item(s) in stock and your order is placed by noon EST they are shipped the same day. If we do not have the item(s) in stock, we will order them from the manufacturer and ship them when they become available. If for some reason the manufacturer has a lengthy lead time, we will advise you.
How are your orders shipped?
All orders are shipped by UPS or Fedex. Items may not be shipped to a PO Box, please provide a valid street address for delivery by one of the above carriers. We ship all orders complete unless otherwise requested to ship a partial and backorder.
Does Abrasive Specialties accept phone, faxed and Web orders?
Yes, we do accept phoned, faxed, and Web orders.
Can I add, change, or remove items from my order after it has been submitted online?
Once your order has been submitted it can only be changed by calling us at 513-271-3883. Once your order has shipped, it cannot be cancelled or changed.
Does Abrasive Specialties accept request for quotes?
If you are requesting a quote for large orders or non-standard items please submit it via fax to 513-271-3882 or by emailing us.
I didn't see an order confirmation page, was my order submitted successfully?
Sometimes, if you don't see an order confirmation page there was an interruption with communication back to your computer. You should also receive an email confirmation of your order. If for some reason you do not receive a confirmation via email, you can contact us.
I think I may have inadvertently placed a duplicate order. What should I do?
Please contact us at 513-271-3883 and we will void the order as long as it has not been invoiced or shipped. After I submit an order, how will I be advised of the order's progress? We will forward your tracking number via email once it has shipped. If an item(s) might be backordered, we will advise you of the multiple tracking numbers when they ship.
Is the Abrasive Specialties Web site secure? What security features are in place to safeguard my information?
Security is a top priority at Abrasive Specialties. When ordering, your credit card data will be processed through PayTrace payment gateway using an encrypted 128 bit Secure Socket Layer (SSL) certificate issued by Comodo Class 3 Security Services CA.
What is SSL? The SSL (and TLS) protocol is the Web standard for encrypting communications between users and SSL (secure sockets layer) e-commerce sites. Data sent via an SSL connection is protected by encryption, a mechanism that prevents eavesdropping and tampering with any transmitted data. SSL provides businesses and consumers with the confidence that private data sent to a Web site, such as credit card numbers, are kept confidential. Web server certificates (also known as secure server certificates or SSL certificates) are required to initialize an SSL session. Customers know when they have an SSL session with a Web site when their browser displays the little padlock and the address bar begins with a https rather than http.
Does Abrasive Specialties sell or release my personal information?
We respect your privacy. We will not under any circumstances sell or release your information to anyone. Please see our privacy policy for additional details.
I am experiencing trouble with my shopping cart. What can I do?
Shopping cart problems usually occur for one or more of the following reasons:
1. Cookies are not enabled, or your browser is configured to block www.grithappens.com cookies. NOTE: In some cases, the cookies on your computer may become corrupted. If you've verified that www.grithappens.com cookies are being accepted and you're still experiencing problems with the shopping cart, please clear your cookies and cache, close your browser and try again.
2. You must enable javascript
3. The master clock on the computer is not set correctly.
4. The computer you're using is behind a firewall.
5. The item you are trying to purchase must be purchased in multiples other than what you are entering.
6. If all else fails, try closing all open programs and restart your computer, or try from a different computer.
What should I do if an item is missing from my order or I received the wrong item?
First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. If you received the wrong item please advise us immediately as all item claims must be made within 7 days of receiving your order. Email or call us.

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